Refunds & Exchanges
Returns are accepted within 14 days from the shipped date. Items must be in new, unused, unworn, unwashed condition and in its original packaging to qualify for a return. If you wear a item and return it we will simply ship it back to you. All items are inspected upon return. Return shipping expense is on the customer.
We welcome exchanges on orders. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition and in its original packaging to qualify for an exchange. We do not allow exchanges from overseas customers but we do accept returns for refunds (minus shipping fee).
Customer is responsible for shipping costs. Please specify the name of the product you would like in exchange, and what size you would like. Include this with your return package or email the details with your order number to firstname.lastname@example.org
Please contact our Customer Service Team at email@example.com to arrange a return or exchange.
Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned.
Due to safety reasons face masks cannot be returned.
Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.
All sales are final on items purchased during a sale.
If you receive and item that is damaged or is incorrectly shipped please contact us at firstname.lastname@example.org immediately. Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.